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Payments

Understanding pricing and payments for your bookings.

Pricing Structure​

Base Rates​

Each club sets their own rates based on:

  • Player Type: Member vs Visitor
  • Time of Day: Peak vs Off-peak
  • Day of Week: Weekday vs Weekend
  • Season: High vs Low season

Example Pricing​

Championship Course - Weekend
─────────────────────────────
Time         Member    Visitor
06:00-07:00  R350      R500
07:00-10:00  R450      R650    (Peak)
10:00-14:00  R400      R600
14:00-Close  R300      R450    (Twilight)

Member Rates​

Membership Types​

TypeTypical Discount
Full MemberBest rates
Intermediate50-70% of visitor
Junior30-50% of visitor
Senior60-80% of visitor
CorporateVaries by agreement

Linking Membership​

To receive member rates:

  1. Log in to your account
  2. Go to Settings > Memberships
  3. Add your membership number
  4. Club verifies your status
  5. Rates apply automatically

Visitor Rates​

Standard Visitor​

Default rates for non-members:

  • Typically highest rate
  • No advance booking priority
  • May require full prepayment

Reciprocity Rates​

If your home club has agreements:

  • Reduced visitor rates
  • Extended booking window
  • Member-like privileges

See Reciprocity for details.

Additional Charges​

Cart Hire​

TypeTypical Cost
Shared CartR150-200
Single CartR250-350
Pull TrolleyR50-100

Other Services​

  • Caddy: R150-300 + tip
  • Club Rental: R200-400
  • Shoe Rental: R50-100
  • Range Balls: R50-100

Payment Methods​

Credit/Debit Card​

  • Visa, Mastercard accepted
  • Secure payment processing
  • Instant confirmation

Wallet Balance​

Prepay and use wallet credits:

  • Top up anytime
  • Faster checkout
  • May earn bonus credits

Pay at Pro Shop​

Some clubs allow:

  • Reserve now, pay later
  • Payment due on arrival
  • May require deposit

Vouchers & Credits​

Apply during checkout:

  • Gift vouchers
  • Promotional codes
  • Credit from cancellations

Refunds​

Full Refund Eligibility​

Typically eligible when:

  • Cancelled 48+ hours before
  • Course closed (weather, maintenance)
  • Booking error by club

Partial Refund​

May apply when:

  • Cancelled 24-48 hours before
  • Modified to fewer players

No Refund​

Usually applies when:

  • Cancelled less than 24 hours before
  • No-show
  • Already played

How Refunds Work​

flowchart TD
    A[Cancellation Request] --> B{Timeframe}
    B -->|48+ hours| C[Full Refund]
    B -->|24-48 hours| D[Partial/Credit]
    B -->|Under 24 hours| E[No Refund]
    C --> F[Refund Method]
    D --> F
    F -->|Card Payment| G[Back to Card 5-7 days]
    F -->|Wallet| H[Instant to Wallet]
    F -->|Credit| I[Club Credit]

Invoices & Receipts​

Automatic Receipts​

Sent automatically after:

  • Booking confirmation
  • Payment completion
  • Refund processing

Downloading Invoices​

  1. Go to My Bookings > History
  2. Select the booking
  3. Click "Download Invoice"

Tax Documentation​

For corporate bookings:

  • VAT invoices available
  • Company details on invoice
  • Monthly statements (on request)

Disputes​

Payment Issues​

If you have a payment problem:

  1. Check your email for confirmation
  2. Verify with your bank
  3. Contact the club
  4. Open a support ticket

Incorrect Charges​

If charged incorrectly:

  1. Document the discrepancy
  2. Contact the club first
  3. Request correction or refund
  4. Escalate to support if needed

Tips​

Save Money​

  • Book off-peak times
  • Use twilight rates
  • Join club membership
  • Look for promotions

Avoid Surprises​

  • Review total before confirming
  • Check cancellation policy
  • Note any additional charges
  • Understand refund terms