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Managing Bookings

How to view, modify, and cancel your bookings.

Viewing Your Bookings​

My Bookings Page​

Access your bookings:

  1. Log in to your account
  2. Navigate to "My Bookings"
  3. View upcoming and past bookings

Booking Details​

Each booking shows:

  • Course and tee time
  • Player list
  • Payment status
  • Booking reference
  • Check-in QR code

Modifying Bookings​

What Can Be Modified​

Depending on your club's policy, you may be able to:

  • Change tee time (subject to availability)
  • Update player count
  • Add or remove players
  • Change cart/caddy options

How to Modify​

  1. Go to "My Bookings"
  2. Select the booking to modify
  3. Click "Modify Booking"
  4. Make your changes
  5. Review any price difference
  6. Confirm modifications

Modification Restrictions​

Some changes may not be allowed:

  • Within 24 hours of tee time
  • During peak periods
  • For promotional bookings

Cancelling Bookings​

Cancellation Policy​

Each club sets their own policy. Common rules:

Notice PeriodTypical Outcome
48+ hoursFull refund
24-48 hours75% refund or credit
12-24 hours50% refund or credit
Under 12 hoursNo refund

How to Cancel​

  1. Go to "My Bookings"
  2. Select the booking to cancel
  3. Click "Cancel Booking"
  4. Review cancellation terms
  5. Confirm cancellation

After Cancellation​

You'll receive:

  • Cancellation confirmation email
  • Refund notification (if applicable)
  • Credit notification (if applicable)

Rescheduling​

How to Reschedule​

Instead of cancelling and rebooking:

  1. Select "Modify Booking"
  2. Choose a new date/time
  3. Pay any price difference (or receive credit)
  4. Confirm the change

Benefits of Rescheduling​

  • May avoid cancellation fees
  • Keeps your original booking reference
  • Easier tracking in history

Adding Players​

Before Booking Deadline​

  1. Go to your booking
  2. Click "Add Player"
  3. Enter player details
  4. Pay for additional player
  5. Player receives confirmation

Inviting Buddies​

Send invitations to friends:

  1. Click "Invite Players"
  2. Enter email or select from buddies
  3. Invitee receives notification
  4. They confirm and pay their share

Removing Players​

Self-Removal​

Players can remove themselves:

  1. Click the link in booking confirmation
  2. Select "Remove Me from Booking"
  3. Confirm removal
  4. Refund processed per policy

Booking Owner Removal​

As booking owner:

  1. Go to booking details
  2. Click the player to remove
  3. Confirm removal
  4. Refund or credit issued to that player

Booking History​

Viewing Past Bookings​

  • Access from "My Bookings" > "History"
  • Search by date, course, or reference
  • Download receipts and invoices

Rebooking from History​

Quickly rebook a similar round:

  1. Find the past booking
  2. Click "Book Again"
  3. Adjust date/time as needed
  4. Complete new booking

Notifications​

Booking Reminders​

You'll receive reminders:

  • 24 hours before: Email + Push
  • 2 hours before: Push notification
  • At tee time: Check-in reminder

Customize Notifications​

Adjust in Settings:

  • Email preferences
  • SMS preferences
  • Push notification settings

Check-In​

Day of Play​

  1. Arrive 15-30 minutes early
  2. Check in at pro shop
  3. Show your QR code or booking reference
  4. Collect any carts/rentals
  5. Head to the first tee

Self Check-In​

Some clubs offer self check-in:

  1. Scan QR code at kiosk
  2. Confirm your arrival
  3. Collect any items
  4. Proceed to course

Troubleshooting​

Can't Find Booking​

  1. Check your email for confirmation
  2. Search by booking reference
  3. Contact the club's pro shop

Modification Not Allowed​

The booking may be:

  • Too close to tee time
  • A promotional booking
  • Part of a tournament

Contact the club for assistance.